FAQ

Please review the following details about frequently asked order and service questions.

What products are offered?

Current listings include Thinking Putty, Slime CharmersT, Accessories, Slime Charmers. Product pages provide the available options, specifications, directions, and warnings.

Is shipping free?

Any free-shipping eligibility and the final delivery charge are shown at checkout.

How long will an order take?

Normal processing is about 1–2 business days. Estimated transit after dispatch is 3–5 business days and is not guaranteed.

Can I return or exchange a non-defective item?

Non-defective goods may be returned by mail or exchanged if the request is submitted within 30 days after delivery. The item must be new, unused, in original condition, and include its original packaging, tags, and accessories.

How are mailed returns handled?

A free return label is included in the package. No restocking fee is charged on an approved return, and nothing should be mailed back before authorization.

What if an item is damaged, defective, wrong, or incomplete?

Contact us during the 30-day period with the order number, checkout email, explanation, and clear photographs or video of the item and packaging. Exchanges depend on available stock.

When is an approved refund processed?

We process the refund to the original payment method within 10 days after approval. Financial institutions can take additional time to post it.

Which payment methods are supported?

The current checkout displays Credit/Debit Card. Only methods available for the specific order at checkout can be used.

How can I contact you?

Use the contact information below and include the order number and checkout email for order-specific assistance.

Are cookies or measurement tools used?

Necessary cookies support site functions and checkout. Depending on consent and the current configuration, analytics, Google Ads or similar advertising-effectiveness tools may use cookies or related technologies. The Privacy Policy explains these practices.

Where are the complete policies?

The footer links to the Shipping Policy, Refund Policy, Payment Policy, Privacy Policy, and Terms of Service.

Contact

Email: grgsamar601@gmail.com
Mailing address: 492 N 5th St, San Jose, California, 95112, United States
Phone: (310) 987-2578